Effective Date: April 7, 2025
Last Updated: April 7, 2025
Welcome to Merzme.com and our AI Website Builder platform accessible at https://app.merzme.com/home (“Platform”). This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our services.
By accessing or using our Platform, you agree to the terms of this Privacy Policy.
1. Who We Are
Merzme Technologies (“Merzme”, “we”, “us”, or “our”) operates the AI Website Builder SaaS platform. We are based in India and serve users globally.
Our goal is to provide a user-friendly AI-powered platform for building, hosting, and managing websites, offering tools such as chatbot integration, AI-generated content, image generation, custom domain/hosting, and more.
2. What Information We Collect
We may collect the following types of personal and technical data:
a. Information You Provide
Account Information: Name, email address, phone number, business name, billing address.
Payment Information: We use third-party processors (like Razorpay, Stripe, PayPal). We do not store credit/debit card information.
User Content: Websites you create, AI-generated assets, text, and media.
Support Requests: Information you provide when contacting us for help.
b. Automatically Collected Information
Usage Data: IP address, browser type, time zone, device information, and activity logs.
Cookies & Tracking Technologies: To enhance your experience and provide analytics.
3. How We Use Your Information
We use the information collected for the following purposes:
To provide and maintain the Platform and its features.
To process transactions and manage your account.
To personalize your experience (e.g., AI model adaptation).
For marketing (with your consent, where required).
To communicate important updates, offers, or technical issues.
To improve the performance, functionality, and security of our services.
To comply with legal obligations and enforce our Terms of Service.
4. Legal Basis for Processing (GDPR Compliance)
If you are in the European Economic Area (EEA), we process your personal data based on:
Your consent;
Performance of a contract;
Compliance with a legal obligation;
Legitimate interests (e.g., platform analytics and fraud prevention).
5. Sharing & Disclosure of Information
We may share your information with:
Service Providers: Hosting (e.g., AWS, DigitalOcean), payment gateways, email/SMS providers, analytics services.
Legal Authorities: When required to comply with applicable law or to protect our rights or users.
Business Transfers: In the event of a merger, sale, or acquisition.
We never sell your personal data to third parties.
6. Data Retention
We retain personal data for as long as necessary to provide the service and for legitimate business/legal purposes, including:
Account activity records
Customer support logs
Financial/transaction data for tax/audit compliance
Users may request data deletion under applicable laws (see Section 9).
7. Data Security
We implement industry-standard security practices including:
SSL/TLS encryption
Secure server infrastructure
Regular security audits
Multi-layered access controls
However, no method of transmission or storage is 100% secure. We encourage users to safeguard their credentials.
8. Your Rights
Depending on your location, you may have the following rights:
a. Under Indian Law (IT Act, 2000 and SPDI Rules):
Right to know what information is collected
Right to withdraw consent
Right to grievance redressal via our contact below
b. Under U.S. Law (e.g., CCPA/CPRA for California residents):
Right to know and access personal data
Right to request deletion
Right to opt-out of data selling (we do not sell data)
Right to non-discrimination
c. Under GDPR (EU Users):
Right to access, correct, delete, and restrict processing
Right to data portability
Right to object to processing
Right to lodge a complaint with a supervisory authority
9. How to Exercise Your Rights
To make any requests related to your data, including deletion, access, or correction, please email us at:
We aim to respond within 7 days (India) .
10. Third-Party Integrations
Our platform may use or connect to third-party tools or APIs (e.g., OpenAI for content generation, Google Fonts, Google Apis , third-party image APIs). These services are governed by their own privacy policies. We recommend reviewing their practices independently.
11. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a child has provided us information, contact us to request deletion.
12. International Data Transfers
We may transfer your data to servers or partners outside your country of residence. Where applicable, we ensure data protection measures are in place, including Standard Contractual Clauses (SCCs) or equivalent safeguards under GDPR.
13. Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our platform. Continued use after updates constitutes your agreement.
14. Contact Us
If you have any questions, feedback, or complaints about this Privacy Policy or our data practices, contact us at:
Merzme Technologies
🌐 www.merzme.com
📧 privacy@merzme.com
15. Cookie Policy
We use cookies and similar tracking technologies to personalize your experience, analyze traffic, and improve our services.
Types of Cookies We Use:
Essential Cookies: Required for platform functionality (e.g., login, dashboard access).
Analytics Cookies: Help us understand user behavior (e.g., Google Analytics).
Preference Cookies: Remember user settings and preferences.
Marketing Cookies: Used only with your consent (e.g., retargeting ads).
You can control cookies through your browser settings. Disabling them may limit certain features.
16. Automated Decision-Making and Profiling
Some features on our platform (like AI-generated content or chatbot behavior) may involve automated decision-making based on your usage data. These tools help personalize and streamline the website-building process.
We do not use automated profiling for legal or harmful purposes. If you object to automated processing, you may contact us to opt-out.
17. Data Breach Notification
In the unlikely event of a data breach, we will:
Notify affected users via email within 72 hours (as per GDPR and best global practices).
Inform regulatory authorities where legally required.
Take immediate steps to contain and resolve the breach.
18. Do Not Track (DNT) Signals
Some browsers offer “Do Not Track” settings. Our platform does not currently respond to DNT signals due to inconsistent industry standards. However, we respect your right to privacy and offer manual opt-out options for analytics or marketing (where applicable).
19. Compliance Frameworks
We strive to follow and align with:
GDPR (EU)
CCPA / CPRA (California, U.S.)
IT Act, 2000 & SPDI Rules (India)
OECD Privacy Guidelines
ISO/IEC 27001 Data Security Principles (internally for platform infrastructure)
20. Limitation of Liability
Merzme.com, its parent entity, team, developers, partners, or affiliates shall not be held liable for:
Any loss of data, profits, or revenue due to usage of the AI Website Builder.
Any damages or errors caused by AI-generated content, templates, suggestions, or outputs.
The accuracy, legality, or ethical correctness of AI-generated results or website designs.
Downtime, bugs, third-party integrations, or client misuse.
Use of our platform is at your own risk. You agree to indemnify and hold us harmless from any claims arising out of your use of our tools or services.
21. Use of AI and Machine Learning
Our platform uses AI and machine learning to enhance user experience and automate web creation. By using our platform, you acknowledge and agree that:
AI results may be inaccurate, biased, outdated, or unpredictable.
You are solely responsible for reviewing and approving any content before publishing or usage.
We do not guarantee the performance, SEO results, or legal compliance of AI-generated sites or assets.
We do not provide legal, medical, or financial advice via AI systems.
22. User Responsibility & Third-Party Dependencies
You are responsible for:
Ensuring legal compliance (GDPR, ADA, CCPA, etc.) of your final website.
The end use, sharing, and publication of any content or designs.
Protecting your credentials and user account from unauthorized access.
Reviewing and managing third-party plugins, tools, or domains added to your site.
We are not responsible for the actions of third-party providers or your own site visitors.
23. Data Residency & Cross-Border Transfers
By using our platform, you consent to the storage and processing of your data on global servers, including those located outside of your jurisdiction. We take reasonable steps to ensure adequate safeguards in accordance with:
Standard Contractual Clauses (SCCs)
Indian SPDI Rules
U.S. Privacy Shield Principles (where applicable)
24. Children’s Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us immediately for removal.
25. Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Users will be notified via email or platform notices. Continued use of the platform signifies your acceptance of changes.
Last Updated: April 7, 2025
26. Contact & Legal Notices
If you have questions about this Privacy Policy, or need to exercise your rights under GDPR, CCPA, or Indian law:
📧 Email: privacy@merzme.com
27. User Rights Under Global Laws
Depending on your region, you may have the following rights regarding your data:
Under GDPR (EU/UK Users):
Right to access, correct, or delete your data.
Right to data portability.
Right to restrict or object to data processing.
Right to withdraw consent at any time.
Right to lodge a complaint with a data protection authority.
Under CCPA/CPRA (California, U.S.):
Right to know what data we collect and why.
Right to request deletion of personal information.
Right to opt-out of sale or sharing of personal information.
Right to non-discrimination for exercising privacy rights.
Under Indian SPDI Rules:
Right to review, update, and correct your personal information.
Right to withdraw consent at any time.
Right to request grievance redressal via our appointed officer.
To exercise these rights, contact: privacy@merzme.com
28. Business Transfers or Mergers
In the event that Merzme.com or any of its services are merged with, acquired by, or sold to another entity, your data may be transferred as part of the business assets. We will notify you in advance and provide options to manage your data if such a change occurs.
29. No Guarantee of Results or Availability
We do not guarantee:
Continuous availability of our platform or uptime.
That AI-generated websites will result in business, SEO, or marketing success.
That AI tools will function error-free or produce legally safe outputs.
All AI and IT tools are provided “as-is” and “as-available.”
30. Your Use of Public Areas & AI Prompts
Any input or content you share publicly (e.g., via AI prompt input, chat systems, or community support) may be visible to our systems for improvement or abuse prevention. Please avoid sharing sensitive personal or business data in such spaces.
31. API Integrations & Third-Party Services
If you connect third-party APIs (e.g., analytics, forms, payment gateways, or email services), you understand:
Those tools are governed by their own privacy policies.
We are not liable for data collection done by external services you integrate.
You are responsible for reviewing and accepting third-party compliance on your websites.
32. Governing Law and Jurisdiction
This Privacy Policy is governed by:
Indian laws under the Information Technology Act, 2000.
Where applicable, U.S. and European Union privacy regulations.
Jurisdiction: Any dispute arising from this Policy shall be subject to the exclusive jurisdiction of the courts.
33. No Liability for User-Generated Content or Client Use
We are not liable for:
The final published websites created by users on our platform.
Client-side content that violates local laws, copyrights, or ethical standards.
Any legal consequences arising from the use or misuse of AI-generated tools and content.
You, the user, are solely responsible for your output, usage, and compliance.
34. Legal Severability Clause
If any part of this Privacy Policy is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable to the fullest extent permitted by law.
35. Cybersecurity and Device Safety Disclaimer
While we implement advanced security protocols and encryption measures to protect your data, no system, server, device, or network in the world is 100% secure.
By using our services, you understand and accept the inherent risks of:
Cyberattacks
Data breaches
Unauthorized access
Malware or phishing attacks
We are not responsible for any cyberattack, hacking attempt, or data loss resulting from third-party actions, internet-based threats, or vulnerabilities beyond our control.
36. Digital Assets and Platform Usage
All digital assets generated or hosted on our AI Website Builder (such as downloadable HTML websites, images, written content, or templates) are provided to users on an as-is basis.
We are not liable for:
The loss, misuse, or unauthorized duplication of any generated asset.
Legal issues that arise from the use of such assets in your business or website.
Misuse of copyrighted or trademarked content created via AI.
Users are solely responsible for reviewing and using generated content lawfully and ethically.
37. Mandatory Agreement to Terms via Direct Payment
Our platform offers a seamless, no-obstacle checkout process through direct payment options available on our pricing pages.
By making a purchase:
You automatically agree to our Terms & Conditions, Disclaimer and Privacy Policy, regardless of whether a checkbox was shown or ticked during the checkout.
You acknowledge that all prices listed are final, except when explicitly discounted by us.
You agree to have read and understood the terms of use as stated in our legal documents, even without a manual “I agree” action.
This is binding for all users making payments through our pricing pages, one-time plans, or special offers.
38. Price Validity and Discounts
All listed prices for Basic, Pro, Elite, and Enterprise plans are final and inclusive of all applicable fees at the time of purchase.
From time to time, we may run discounted offers or promotions, but those do not affect previously purchased plans.
Any upgrades or renewals will reflect the current pricing structure available at that time.
39. Final Acceptance
By using our platform, browsing our services, interacting with our AI tools, or making a payment via Merzme.com or App.Merzme.com:
You fully accept this Privacy Policy and all other legal agreements on our platform.
You confirm you are aware of and understand all terms related to pricing, data use, content responsibility, and platform limitations.
If you do not agree to any part of this policy or our Terms, please do not use our services.
40. Force Majeure
Merzme and its associated platforms (including the AI Website Builder and manual services such as chatbot development, app development, blockchain/NFT services, etc.) shall not be held liable for any failure or delay in performance due to circumstances beyond reasonable control. This includes, but is not limited to, acts of God, natural disasters, war, terrorism, internet outages, server failures, hosting interruptions, technical issues, cyberattacks, pandemics, government restrictions, or labor strikes. In such events, services may be delayed, suspended, or modified without liability.
41. Changes to Policies
Merzme reserves the right to modify, update, or revise these policies (including Terms & Conditions, Privacy Policy, Disclaimer, and Refund & Cancellation Policy Etc…) at any time, without prior notice. Changes will be posted on the official website (https://merzme.com) or relevant subdomains. It is the user’s responsibility to review the policies periodically. Continued use of the platform after any changes constitutes acceptance of the updated terms.
Acceptance of Terms
By accessing, using, purchasing, subscribing to, or interacting with any part of Merzme’s platforms — including but not limited to the AI Website Builder, chatbot services (AI or human-integrated), website/app/blockchain/NFT development, and any related tools, services, or digital assets — you confirm that you have read, understood, and agreed to all of our published policies, including our:
Terms & Conditions
Privacy Policy
Disclaimer
Refund & Cancellation Policy
If you do not agree to any part of these terms, you must not use or access our services in any manner.
You must read : Terms & Conditions| Privacy Policy | Disclaimer | Refund and Cancellation | Manul & Custom services